Privacy Policy
Last Updated: June 1, 2026
Nieto Engineering Inc. ("NEI," "we," "us," or "our") is committed to protecting the privacy of our users, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, and services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and business information you provide when contacting us, signing up for services, or submitting forms.
- Usage Data: Pages visited, time spent on pages, browser type, device information, and IP address collected through our self-hosted analytics system.
- Communication Data: Messages sent through our AI chat widget, call recordings from our AI call center (with notice), and email correspondence.
- Social Media Data: When you interact with our social media accounts or connect your social accounts to our platform, we may collect your public profile information, messages, and engagement data as permitted by the respective platform's policies.
- Payment Information: Billing details processed securely through Stripe. We do not store credit card numbers on our servers.
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our services
- Respond to inquiries and provide customer support
- Process transactions and send related information
- Send service updates, marketing communications, and promotional offers (with opt-out available)
- Analyze usage patterns to improve user experience
- Operate AI-powered features including chat, voice, and content generation
- Facilitate social media lead capture and automated responses on connected platforms
- Detect, prevent, and address technical issues or security threats
3. AI-Powered Services
Our products use artificial intelligence to provide automated services including:
- AI chat widgets that respond to visitor inquiries
- AI voice agents that handle phone calls
- Automated content generation for blogs and marketing
- Social media message monitoring and automated responses
- Lead scoring and qualification
Conversations with our AI systems may be recorded and analyzed to improve service quality. Users are notified when interacting with an AI system.
4. Social Media Integration
When clients connect their social media accounts (Instagram, Facebook, or other platforms) to our services:
- We access messages and comments only as authorized by the account owner
- Data is used solely to facilitate lead capture and automated responses on behalf of the account owner
- We do not sell or share social media data with third parties
- Account owners can disconnect their accounts at any time, after which we cease collecting new data
5. Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service Providers: Third-party services that help us operate (e.g., Stripe for payments, AWS for hosting, communication providers for SMS/email)
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Client Accounts: Lead and interaction data is shared with the respective client whose services generated the interaction
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- SSL/TLS encryption for all data in transit
- Encrypted database storage
- Access controls and authentication requirements
- Regular security audits and monitoring
- Automated backup systems
7. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data at any time by contacting us.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Request data portability
- Object to processing of your data
To exercise these rights, contact us at info@nietoengineeringinc.com.
9. Cookies and Tracking
We use self-hosted analytics to understand how visitors use our websites. We do not use third-party tracking cookies or share browsing data with advertising networks.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. International Data Transfers
We operate infrastructure in the United States, Europe (France), and South America (Brazil). Your data may be processed in any of these regions. We ensure appropriate safeguards are in place for international transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.
13. Contact Us
For questions about this Privacy Policy or our data practices:
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